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Home Warranty & Returns Policy

Comgrow Warranty & Return Policy

1. Support Scope

Comgrow's customer support, warranty services, and return processing are exclusively available for products purchased directly from comgrow.com. For items purchased through third-party retailers (e.g., Amazon, eBay), please contact the respective seller for assistance, as they manage their own policies and inventory.

2. Returns & Refunds (14-Day Policy)

You may return products purchased directly from comgrow.com within 14 days of receipt. A valid proof of purchase is required.

Eligible Conditions::

  • Faulty on Arrival: Product is damaged, defective, or unable to power on upon delivery.

  • Incorrect Item: You received a product that does not match your order.

  • Change of Mind: The product is unused and in its original packaging. Return shipping fees are the customer's responsibility.

3. Warranty Coverage

  • 3D Printers: 1-year limited warranty.

  • Core Components (mainboard, motor, screen, hotbed): 3-month warranty.

  • Accessories (nozzle kits, BL-Touch): 30-day warranty.

  • Consumables (nozzles, build surface stickers): Covered only if a manufacturing defect is confirmed.

Note: Warranty terms may be adjusted to comply with local consumer laws.

4. Service Process

To resolve your issue efficiently:

  • Contact Support: Reach out to us via email with your Order ID and a detailed description.

  • Troubleshooting: Our team will guide you through diagnostic steps, which may include software updates.

  • Resolution: If a hardware defect is verified under warranty, we will arrange for a replacement part. Replaced components may be refurbished but are guaranteed to be functionally equivalent to new.

Replacement parts may be refurbished but will be functionally equivalent to originals.

5. Customer Responsibilities for Service

To expedite service, please provide:

  • Valid proof of purchase (Order ID from Comgrow.com).

  • Clear photos or videos illustrating the issue.

  • The product's serial number.

  • Cooperation with our troubleshooting process.

6. Shipping & Costs

Comgrow covers shipping costs for returns and replacements due to verified product defects.

The customer is responsible for shipping costs in the following cases:

  • Returns for non-defective reasons (e.g., change of mind).

  • Returns where the product is found to be in working order.

  • International shipping for non-warranty returns.

  • Any returns initiated outside of our official process.

7. Important Notes

  • Documentation: Photo evidence of the product is required before processing any return.

  • Processing Time: Please allow up to 25 business days for us to receive and inspect your return.

  • Refunds: Once approved, refunds are processed within 2 business days and may take 3-5 business days to reflect in your account.

  • Privacy: Your contact information is stored securely and used solely to provide service.

Contact Support

Email: service@comgrow.com

Please include: Your Order ID, a detailed issue description, and supporting photos or videos.

Comgrow reserves the final right to determine all warranty and return claim eligibility.